Guidebook to Creating a Collaborative Environment Between Airport Operations and Maintenance

The safe operation of an airport relies on the professionalism and coordination of many airport personnel, but none so much so as the individuals in the operations and maintenance departments. They must rely on each other to ensure a safe, secure, and efficient operation, yet they do not always have a good understanding of each other’s responsibilities, which can lead to strained working relationships. This report provides tools and strategies that can be used to increase and improve collaboration between operations and maintenance staffs at airports. The tools include exercises, case studies, and other resources. The report also provides methods to identify warning signs of collaboration issues between operations and maintenance staffs. This guidebook will be useful to front-line supervisors, managers, or senior leaders who wish to increase or improve collaboration between operations and maintenance departments. The tools and strategies are applicable to be applied with other departments as well.

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