OPM ® : A SYSTEM FOR ORGANISATIONAL PERFORMANCE MEASUREMENT

The CSIRO Organisational Performance Measurement (OPM ® ) system is based on the principles of Alignment, Process Thinking and Practicability. The system starts at the strategic level to determine external measures driven by stakeholder perspectives of the organisation’s performance. The system then works through the organisation to align organisational and operational measures with this focus. A set of Key Performance Indicators operates at the tactical level enabling the prediction and management of organisational performance. At the operational level, measures are utilised for monitoring, control and improvement of the way in which the organisation creates and delivers its products and services.