Balanced scorecard for natural disaster management projects

Purpose – With the recognition of the necessity for effectively and successfully managing natural disaster projects for saving human lives and preventing and minimizing the impacts of disasters on socio‐economic developmental progress, this paper seeks to propose a balanced scorecard (BSC) approach in order to maximize the possibilities of desired outcomes from projects.Design/methodology/approach – The BSC approach, which has been widely accepted and used in business organizations, can be adapted for natural disaster management projects. An application of this BSC approach to disaster management projects is discussed with a real flood disaster management project.Findings – In the BSC approach, performance measures should be established in four areas: donors' perspective; the target beneficiaries' perspective; the internal process perspective; and the learning and innovation perspectives. Measures for four areas in each of the five generic phases of managing natural disasters (i.e. preparedness, early war...

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