Exploring the transformations of interaction in mobile work contexts

The usage of work related mobile services is often very complex, affected by a multitude of intertwined factors including the technological, environmental and human. Understanding how to model the complexity of mobile work and particularly its mobile interaction would be beneficial in ensuring the success of mobile services in user’s longterm, goal-oriented usage. Previous attempts to evaluate success factors in mobile business services have concentrated on rigid analytical tools modeling users and tasks and mainly focusing on understanding routine work tasks and standard information exchange between different users. However, this covers only a narrow field of mobile work and it is argued here that existing analytical tools do not sufficiently consider factors arising from different levels of mobility and the temporariness and non-routine tasks of mobile work. In this paper we present a process oriented approach, 'MoBiS Map, derived from Actor-Network theory, to describe the complex network of interactions and the transformation of interactions. We argue that our approach is a useful analytical tool when the focus is on examining the transformation of interactions that takes place when mobile work services are implemented. This is a methodological paper aiming to better understand the transformation of mobile interactions, and therefore to support development of mobile business services.

[1]  Howard Rheingold,et al.  Smart Mobs: The Next Social Revolution , 2002 .

[2]  Andrea Rangone,et al.  B2e mobile internet: an exploratory study of Italian applications , 2006, Bus. Process. Manag. J..

[3]  Matti Vartiainen,et al.  Mobile Virtual Work - Concepts, Outcomes and Challenges , 2006, Mobile Virtual Work - A New Paradigm?.

[4]  Steinar Kristoffersen,et al.  Mobile informatics: innovation of IT use in mobile settings: IRIS'21 workshop report , 1999, SGCH.

[5]  Fabio Paternò,et al.  CTTE: Support for Developing and Analyzing Task Models for Interactive System Design , 2002, IEEE Trans. Software Eng..

[6]  Cécile Paris,et al.  Tamot : Towards a Flexible Task Modeling Tool , 2002 .

[7]  Keng Siau,et al.  Strategic implications of mobile technology: A case study using Value-Focused Thinking , 2005, J. Strateg. Inf. Syst..

[8]  Mikael Wiberg.  "Anytime, Anywhere" in the Context of Mobile Work , 2005, Encyclopedia of Information Science and Technology.

[9]  Kalle Lyytinen,et al.  Making Broadband Wireless Services: An Actor-Network Study of the US Wireless Industry Standard Adoption , 2008 .

[10]  John Law,et al.  Networks, relations, cyborgs: on the social study of technology , 2006 .

[11]  H Laitinen,et al.  The validity of the TR safety observation method on building construction. , 1999, Accident; analysis and prevention.

[12]  Dov Te'eni,et al.  Human-Computer Interaction: Developing Effective Organizational Information Systems , 2006 .

[13]  Niklas Johansson,et al.  Case Descriptions of Mobile Virtual Work in Practice , 2006, Mobile Virtual Work - A New Paradigm?.

[14]  Hans Eriksson,et al.  Business Modeling With UML: Business Patterns at Work , 2000 .

[15]  Jeffrey Parsons,et al.  How UML is used , 2006, CACM.

[16]  Pablo Valiente,et al.  The Value Of Mobility For Business Process Performance : Evidence From Sweden And The Netherlands , 2002, ECIS.

[17]  Carsten Sørensen,et al.  Tales from the police: Rhythms of interaction with mobile technologies , 2005, Inf. Organ..

[18]  P. Sánchez,et al.  PROCEEDINGS OF THE 2003 WINTER SIMULATION CONFERENCE , 2016 .

[19]  Vaida Kadyte.  A Case Study on Mobilizing Business Process , 2005, Bled eConference.

[20]  C. Sørensen,et al.  ‘ Post-Modern ’ Professional Work and Mobile Technology , 2002 .

[21]  Mikael Wiberg,et al.  Knowledge management and mobility in a semi-virtual organization: lessons learned from the case of Telia Nara , 2000, Proceedings of the 33rd Annual Hawaii International Conference on System Sciences.

[22]  Michael J. Shaw,et al.  Success Factors and Impacts of Mobile Business Applications: Results from a Mobile e-Procurement Study , 2004, Int. J. Electron. Commer..

[23]  Carsten Sørensen,et al.  Fluid Interaction in Mobile Work Practices , 2004 .

[24]  Karen Holtzblatt,et al.  Contextual design , 1997, INTR.

[25]  Robert J. Kauffman,et al.  Discovering Potential and Realizing Value from Information Technology Investments , 2000, J. Manag. Inf. Syst..

[26]  Matti Vartiainen,et al.  Mobile Virtual Work - A New Paradigm? , 2005 .

[27]  Antti Oulasvirta,et al.  Mobile kits and laptop trays: managing multiple devices in mobile information work , 2007, CHI.

[28]  Antti Oulasvirta.  Studies of working memory in interrupted human-computer interaction , 2006 .

[29]  John Law,et al.  Notes on the theory of the actor-network: Ordering, strategy, and heterogeneity , 1992 .

[30]  In Lee,et al.  Evaluating business process-integrated information technology investment , 2004, Bus. Process. Manag. J..

[31]  Mariano Corso,et al.  What Knowledge Management for Mobile Workers , 2006 .

[32]  Pablo Valiente,et al.  A METHOD TO IDENTIFY OPPORTUNITIES FOR MOBILE BUSINESS PROCESSES , 2002 .

[33]  Mizuko Ito,et al.  Personal, Portable, Pedestrian: Mobile Phones in Japanese Life , 2006 .

[34]  Gregory D. Abowd,et al.  Human-Computer Interaction, third edition , 2004 .

[35]  M. Callon.  Actor-Network Theory—The Market Test , 1999 .

[36]  Antti Oulasvirta,et al.  Understanding contexts by being there: case studies in bodystorming , 2003, Personal and Ubiquitous Computing.

[37]  M. Callon.  Some Elements of a Sociology of Translation: Domestication of the Scallops and the Fishermen of St Brieuc Bay , 1984 .

[38]  Ivar Jacobson,et al.  The Unified Modeling Language User Guide , 1998, J. Database Manag..

[39]  Carsten Sørensen,et al.  Practising mobile professional work: tales of locational, operational, and interactional mobility , 2004 .

[40]  Yufei Yuan,et al.  From stationary work support to mobile work support: a theoretical framework , 2005, International Conference on Mobile Business (ICMB'05).

[41]  A. Mol,et al.  Regions, Networks and Fluids: Anaemia and Social Topology , 1994, Social studies of science.

[42]  J. Urry.  Sociology beyond societies : mobilities for the twenty-first century , 2000 .

[43]  Lerina Aversano,et al.  Introducing eservices in business process models , 2002, SEKE '02.

[44]  Jonathan Trevor,et al.  Exploiting space and location as a design framework for interactive mobile systems , 2000, TCHI.

[45]  Antti Lönnqvist,et al.  Identifying and measuring the success factors of mobile business services , 2008 .