What do game developers expect from development and design tools?

Context: Development of software is a complex process with several stakeholders and their varying practices. The game industry has also additional requirements such as artistic presentation, an interesting story and high quality sound effects that further complicate the process. Objective: The objective of this paper is to understand what kind of requirements and expectations are attached to the technical infrastructure of game development in practice. Method: This study observed and qualitatively analyzed seven game-developing organizations, from recent startups to established organizations to allow comparison of their use of technical infrastructure. Results: Based on our study, the game organizations, regardless of their size, are generally pleased with the tools they apply. The selections of the applied tools are based on their ability to test concepts and build prototypes to help design. Conclusion: In general, the game development organizations expect their tools to allow adaptability to changes during the development process. The case companies did not seem to have many problems with their current technical infrastructure, and ability to test different solutions was considered very important feature.