Impact of Disturbance Locations on Video Quality of Experience

Quality of experience is getting the attention of the research community as well as the industry. In case of real-time streaming, packet loss, delay and jitter degrades the video quality. The player buffer can be emptied due to long delay, which freezes video at playout, while resuming the streaming video content causes jumps to current location. There is the question, how user is going to react to such kind of artifacts with respect to location where they arise. We collected user ratings for videos showing the artifacts due to delay variation as well as freezes and jumps at different locations. We also verified these results with Perceptual Evaluation of Video Quality (PEVQ) application. For delay and delay variation case, the PEVQ results are aligning to the human rating, but both differ in freeze-and-jump case. The users' responses in case of freeze-and-jump shows interesting results with respect to location.