LibQUAL+® (library quality), ProSeBiCA (development of new library services by means of conjoint analysis), and CAPM (comprehensive access to printed materials)
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Sayeed Choudhury | Martha Kyrillidou | Reinhold Decker | Colleen Cook | Fred M. Heath | Bettina Koeper | Colleen Cook | F. Heath | S. Choudhury | Reinhold Decker | Martha Kyrillidou | Bettina Koeper
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