Web Information Systems Management: Proactive or Reactive Emergence

In this paper, we present an analysis of the ongoing maintenance and enhancement of web based information systems (web IS). Our goals are to extend recent theorizing about information systems (IS) maintenance and enhancement, and offer a context-rich theoretical characterization of web IS maintenance and enhancement developed from field data. To achieve these goals, we introduce, describe, and apply recent systems analysis theorizing that examines post implementation maintenance and enhancement activity and blurs the traditional information systems development (ISD) boundaries between systems development and systems maintenance. We then apply the systems development theorizing to four case sites. Our subsequent discussion and analysis allows us to both extend this theorizing based on our field data and present a context-rich theoretical characterization of web IS management.

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