Xatkit: A model-based chatbot development framework - Extended Abstract

Instant messaging platforms have been widely adopted as one of the main technologies to communicate and exchange information. Nowadays, most of them provide built-in support for integrating chatbot applications, which are automated conversational agents capable of interacting with users of the platform. Chatbots have proven useful in various contexts to automate tasks and improve the user experience, such as automated customer services, education, and e-commerce. Chatbot design will become a key ability in IT hires in the near future.