Knowledge management : linchpin of change : some practical guidelines

Introduction - management fad or essential management technique? perceived differences between knowledge and information key management considerations and influences shaping the policy role of knowledge management in the management of change getting started - importance of initial planning and early staff consultation and involvement use of consultants responsibility, access and control systems and procedures skills required for day-to-day operation and maintenance value - can you show it on the balance sheet: case studies how to find out more - useful contact details.