Total quality management in library and information sectors

Purpose – The purpose of this paper is to present an overview of total quality management (TQM) in the library and information sectors.Design/methodology/approach – A review of the literature on TQM concepts was carried out. Focusing on TQM implementation in the library and information sectors, the experiences of libraries adopting this method are also reviewed.Findings – TQM was initially applied as a management philosophy in the manufacturing sector. Following its enormous success, this philosophy is increasingly being applied in the service sector, including libraries.Originality/value – The paper provides a useful overview of TQM implementation in the library and information sectors.

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