Simulation modeling of customer checkout configurations

A simulation model based on a case study of a retail customer check out area and two extended models is presented. The first extended model examines the customer's criteria when picking a checkout lane. The second extension examines the checkout layout, in which the payment is separated from the checkout station. The results show no significant difference in checkout time based on the lane choice criteria. However, the average waiting time drops significantly when payment is separated from the checkout area.

[1]  Volodymyr Vasyutynskyy,et al.  Analysis and simulation of sales receipt data in supermarkets , 2011, ETFA2011.

[2]  Gregory E. Opara-Nadi.  ELECTRONIC SELF-CHECKOUT SYSTEM VS CASHIER OPERATED SYSTEM: A PERFORMANCE BASED COMPARATIVE ANALYSIS , 2005 .

[3]  Soemon Takakuwa,et al.  Simulation modeling and analysis for in-store merchandizing of retail stores with enhanced information technology , 2008, 2008 Winter Simulation Conference.

[4]  Takao Terano,et al.  Agent-Based In-Store Simulator for Analyzing Customer Behaviors in a Super-Market , 2009, KES.

[5]  Manuel D. Rossetti,et al.  Java Simulation Library (JSL): an open-source object-oriented library for discrete-event simulation in Java , 2008, Int. J. Simul. Process. Model..

[6]  Emanuel Melachrinoudis,et al.  A scheduling system for supermarket cashiers , 1992 .

[7]  Philippe Mathieu,et al.  An Interaction-Oriented Model of Customer Behavior for the Simulation of Supermarkets , 2010, 2010 IEEE/WIC/ACM International Conference on Web Intelligence and Intelligent Agent Technology.

[8]  Wai Kin Chan,et al.  Agent-based simulation tutorial - simulation of emergent behavior and differences between agent-based simulation and discrete-event simulation , 2010, Proceedings of the 2010 Winter Simulation Conference.

[9]  Yukie Ikedaa,et al.  Knowledge Based and Intelligent Information and Engineering Systems An Evacuation Route Planning for Safety Route Guidance System after Natural Disaster Using Multi-Objective Genetic Algorithm , 2016 .

[10]  Volodymyr Vasyutynskyy,et al.  Simulation and analysis of buying behavior in supermarkets , 2010, 2010 IEEE 15th Conference on Emerging Technologies & Factory Automation (ETFA 2010).

[11]  Jorge A. Alvarado,et al.  Simulation and experimental design applied to sizing supermarket cashiers in Colombia , 2008, 2008 Winter Simulation Conference.

[12]  Randall P. Sadowski,et al.  Simulation with Arena , 1998 .

[13]  Edward J. Williams,et al.  USE OF SIMULATION TO DETERMINE CASHIER STAFFING POLICY AT A RETAIL CHECKOUT , 2002 .

[14]  F. Al-Shamali,et al.  Author Biographies. , 2015, Journal of social work in disability & rehabilitation.

[15]  Juan Pavón,et al.  Agent based social simulation , 2005, Inteligencia Artif..

[16]  N. Yugami,et al.  Agent-Based Social Simulation for a Checkout Layout Design of a Specific Supermarket , 2012 .