Does Your Supply Chain Management System Deliver The Goods? A Case Study

This case describes the outcomes of a post-implementation review of a supply chain management (SCM) project at a large North American manufacturing company. Approximately 15 months after go live, and led by members of the internal audit department, management formed an evaluation team including business process representatives, systems implementation team members, and system users. Their purpose was to conduct a project post-audit to document lessons learned from the project so that company management would know the outcomes of the project. The assessment exercise consisted of reviewing business process changes, conducting a financial analysis of project outcomes, and documenting lessons learned from this project so that future project teams could use this experience. The outcome served to confirm that management made the correct decision to undertake the project and provided a number of valuable lessons.