Relationship between the amount and equivocality of information processed and receptivity to change in information systems

Abstract Although a great deal has been written regarding various aspects of change in different contexts, the concept of relating the information requirements for task performance to individual receptiveness to change in the system that processes and provides the task-related information has not been addressed. This paper reports the results of a field study into these relationships. Individuals perceiving themselves as being required to process information with relatively greater equivocality were found to have more positive intentions regarding behaviours supportive of new computerized information systems. Also, a positive relationships was found between the amount of information processed and behavioural intentions regarding the system change.