Using System Dynamics and Case-based Reasoning (CBR) to Build an Intelligent Decision-making Support System (i-DMSS) that Improves Strategic Public Decisions

This chapter presents an intelligent decision support system (IDSS) that helps decision makers to identify key issues and to improve policy-making processes, particularly with respect to strategic decisions. The IDSS combines artificial intelligence (AI) techniques with qualitative models and system dynamics simulation, and allows quantitative and qualitative variables to be integrated into a comprehensive methodology, necessary to design strategies and policies. The results of this study are currently in the process of being implemented.