Performance measurement models in facility management: a comparative study

Purpose – The purpose of this paper is to compare the major performance measurement models, hereafter called performance models, and investigate their application in the context of facility management (FM), based on which it aims to identify the effectiveness of these models and recommend the most important performance indicators.Design/methodology/approach – A combination of literature review, expert interview and questionnaire survey is adopted in this study. A literature review and a series of expert interviews help to identify the performance models spread in general and applied to FM in particular. Based on the literature review and expert interviews, a questionnaire survey is carried out in the UK and Ireland to investigate the application of performance models in FM practice.Findings – The review of relevant literature shows that in recent years various models have been developed to measure and improve the performance of organisations. The application of such models within FM organisations is evalu...

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