Everything's coming up virtual

We all function in organizations -privately held companies, publicly traded firms, public agencies, or academia -that are changing drastically around us. Growing complexity in the business environment makes "business as usual" ineffective [33]. Globalization extends the need for communication and coordination across different time zones and locations. Time stresses require reduction in reaction time, driving businesses to just-in-time inventory, orders, scheduling, payments, manufacturing, distribution, etc. Change has become the norm, an unpredictable basic reality. Flexibility in information technology (IT) enables the fast adaptation necessary to accommodate this constant and rapid change [33].

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