Developing and Implementing Next-Generation Computer-Aided Dispatch: Challenges and Opportunities

Abstract The Computer-Aided Dispatch (CAD) system is an essential element of public safety to streamline the emergency response process and enable real-time information sharing. With the introduction of Next Generation 9-1-1 (NG9-1-1), there is great potential to enhance the functionalities and capabilities of the conventional CAD system. However, the transition to NG9-1-1 and the implementation of the Next Generation CAD (NGCAD) system are both challenging and very slow owing to many constraints. This paper aims to explore and discuss the current challenges and future trends that have an impact on developing and implementing NGCAD. More specifically, it highlights current technological and non-technological challenges associated with NG9-1-1 and outlines how the emerging technologies can help in resolving them. We predict that this paper will benefit all CAD system stakeholders, including public safety and industry professionals, by increasing the awareness of the NGCAD system’s evolution and the capabilities it is required to have within the context of NG9-1-1.

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