A guide to investigating design process models context of use

Design process models are created for different purposes, which includes assisting the design team to manage a project and to perform their day-to-day activities. In both cases, process models should be development to attend needs of its users - the design personnel. A good practice to understand systems users' needs is to perform a context analysis of the intended uses. In this research, it is performed a case research which analyses the context of the use of design process model in a multinational company. User-centered techniques as contextual inquiry and empathy map were employed. Based on the application, a guide to investigating design process models context of use is proposed. Four perspectives of the context of use of design process models may be investigated: product, design process, organization, and individual. The description of the context of use of design process models may assist to verify the needs of the users of the process being represented.

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