WAR 14 SUCCESSFULNESS OF 5S PRACTICES AND QUALITY, PRODUCTIVITY AND INNOVATIVE TEAM: ACHIEVEMENT OF TQFTM IN ZAKAT INSTITUTION

Total Quality Fast Track Model (TQftM) has been pronouncing by SIRIM in early 2005 as an initiative to encourage the adoption of best practices among Malaysian organizations. This is due to the rapid competitive environment facing by modern business world. In order for the business to sustain neither profit nor non-profit organizations, they must be more adaptive. TQftM is an implementation model that provides step-by-step improvement opportunity for organizations that seek continuous improvement and business excellence within a shorter period of less than three years. Hence, this study aims to identify the implementation of 5S Japanese Housekeeping as well as quality, productivity & innovative team in Centre of Zakat Malacca (CZM) which contribute to the quality performance of the zakat institution. CZM is selected as a unit of analysis as it has won the prestigious TQftM Award in 2014 conferred by the Malaysian Government. By using an exploratory case study research method, face-to-face interviews are conducted. Besides that, analyses on the TQftM report of the CZM are done critically to obtain the information pertaining to the quality practices in that organization. The findings are; this organization is adopting integrated quality management system standards at a time which is considered as the most practical choice. The implementation of TQftM practices in terms of 5-S Japanese housekeeping as well as quality, productivity & innovative team have been recognized as contributor towards the organization’s achievements in terms of organization performance and best practices. This paper serves as reference regarding the implementation of TQftM practices in religious based institution and the dominant factors which lead to a successful TQftM application.

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