Business Intelligence Competency Center: Improving Data and Decisions

This article describes the development of a business intelligence competency center at a multi-line insurance company in the Midwest. It outlines the organization’s problems which led to the creation of the business intelligence competency center and the steps taken to ensure a successful implementation. Through a change in culture and use of an intermediary between end users and the larger information technology area, a significant success was achieved for all involved. Resulting from this experience is a set of best practices for business intelligence competency center implementation that, if followed, can lead to success for any company.