Quality Management: An Annotated Bibliography.

Abstract : As America strives to compete in the international marketplace, many U.S. businesses have adopted a new way of managing and measuring quality and productivity. The quality management methods focus on the systematic measurement and control of work processes. Successful quality management programs are credited with increases in profit, reduction of waste, and improved management-worker relations. This annotated bibliography is oriented toward those persons who are new to or only recently acquainted with the concept of quality management. The main body of journal articles, books, videotapes, and magazines selected from academia and industry focus on the introduction of the concepts, the terminology, and the personalities associated with the quality management movement. Citations include information about the author, date, title, and source, as well as a set of terms that summarize the key concepts of the citation and a brief abstract. Several articles are identified and recommended as an orientation to the field of total quality management.