Improving Product Recovery Decisions through Enhanced Product Information

The advent of networked RFID-based automated identification approaches has resulted in the ability to enhance the quality of product information that is available to make decisions along the product lifecycle. One of the major impact areas of such a capability is in improving the effectiveness of decisions made during endoflife product recovery. This paper investigates the link between product recovery decisions and information quality through observations made from a number of case studies. A Bayesian approach for quantitative evaluation of the impact of enhanced product information on product recovery option decisions is also presented.

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