Decision Support Systems and Internet Commerce

With the increased competition in E-commerce, Internet-based business applications have migrated from being on-line and cost-saving transactions into full-service Internet Commerce. These systems are expected to provide increasing decision support functionalities to help traders optimize their business decisions. This chapter provides a broad overview of how Decision Support technology — an established area with a substantial literature and body of practice — can be incorporated into the design of IC. In particular, it provides examples that show the potentiality of applying Decision Support Systems (DSS) concepts to design a second generation of IC capable of assisting its trading partners in their decision making.