Usability in online shops: scale construction, validation and the influence on the buyers’ intention and decision
暂无分享,去创建一个
Udo Konradt | Hartmut Wandke | Björn Balazs | Timo Christophersen | U. Konradt | H. Wandke | T. Christophersen | Björn Balazs | Udo Konradt
[1] M G Helander,et al. Modeling the customer in electronic commerce. , 2000, Applied ergonomics.
[2] Gerald L. Lohse,et al. A Classification of Internet Retail Stores , 1997, Int. J. Electron. Commer..
[3] Saad Haj Bakry,et al. A strategic view for the development of E‐Business , 2001, Int. J. Netw. Manag..
[4] Stephen J. Westerman,et al. Individual differences in human-computer interaction , 1993 .
[5] James E. Katz,et al. Motives, hurdles, and dropouts , 1997, CACM.
[6] Jinwoo Kim,et al. Critical design factors for successful e-commerce systems , 2002, Behav. Inf. Technol..
[7] Robert M. O'Keefe,et al. From the User Interface to the Consumer Interface , 2000, Inf. Syst. Frontiers.
[8] Jinwoo Kim,et al. Experiment on the Effectiveness of Link Structure for Convenient Cybershopping , 2000, J. Organ. Comput. Electron. Commer..
[9] Peter A. Todd,et al. Consumer Reactions to Electronic Shopping on the World Wide Web , 1996, Int. J. Electron. Commer..
[10] Viswanath Venkatesh,et al. Assessing a Firm's Web Presence: A Heuristic Evaluation Procedure for the Measurement of Usability , 2002, Inf. Syst. Res..
[11] Gerald L. Lohse,et al. Predictors of online buying behavior , 1999, CACM.
[12] Antonio Pizzarello,et al. Introduction to the WELLMADE design methodology , 1978, ICSE '78.
[13] Andrew Howes,et al. A framework for understanding human factors in web-based electronic commerce , 2000, Int. J. Hum. Comput. Stud..
[14] Wayne D. Gray,et al. Damaged Merchandise? A Review of Experiments That Compare Usability Evaluation Methods , 1998, Hum. Comput. Interact..
[15] James E. Pitkow,et al. Emerging trends in the WWW user population , 1996, CACM.
[16] James J. Jiang,et al. E‐commerce user behavior model: an empirical study , 2000 .
[17] Jinwoo Kim,et al. Designing towards emotional usability in customer interfaces trustworthiness of cyber-banking system interfaces , 1998, Interact. Comput..
[18] B. Kahn,et al. How Tolerable is Delay? Consumers’ Evaluations of Internet Web Sites after Waiting , 1998 .
[19] Jianming Dong,et al. A comparison of two current e-commerce sites , 1998, SIGDOC '98.
[20] Patrick D. Lynch,et al. Profiles of Internet Buyers in 20 Countries: Evidence for Region-Specific Strategies , 2001 .
[21] Sarah Spiekermann,et al. Motivating Human–Agent Interaction: Transferring Insights from Behavioral Marketing to Interface Design , 2002, Electron. Commer. Res..
[22] Fred D. Davis,et al. A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies , 2000, Management Science.
[23] James R. Lewis,et al. IBM computer usability satisfaction questionnaires: Psychometric evaluation and instructions for use , 1995, Int. J. Hum. Comput. Interact..
[24] Sirkka L. Jarvenpaa,et al. Consumer trust in an Internet store , 2000, Inf. Technol. Manag..
[25] Joseph P. Cannon,et al. An Examination of the Nature of Trust in Buyer–Seller Relationships: , 1997 .
[26] Michael R. Ward,et al. Internet shopping, consumer search and product branding , 2000 .
[27] Donna L. Hoffman,et al. Building consumer trust online , 1999, CACM.
[28] Gerald L. Lohse,et al. Electronic shopping , 1998, CACM.
[29] Fred D. Davis. Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology , 1989, MIS Q..
[30] Sirkka L. Jarvenpaa,et al. Consumer Trust in an Internet Store: A Cross-Cultural Validation , 2006, J. Comput. Mediat. Commun..
[31] B. Thomas,et al. Usability Evaluation In Industry , 1996 .
[32] Jochen Prümper,et al. Die Evaluation von Software auf Grundlage des Entwurfs zur internationalen Ergonomie-Norm ISO 9241 Teil 10 als Beitrag zur partizipativen Systemgestaltung - ein Fallbeispiel , 1993, Software-Ergonomie.
[33] Ergonomic requirements for office work with visual display terminals ( VDTs ) — Part 11 : Guidance on usability , 1998 .
[34] Robert E. Kraut,et al. Troubles With the Internet: The Dynamics of Help at Home , 2000, Hum. Comput. Interact..
[35] Fred D. Davis. User Acceptance of Information Technology: System Characteristics, User Perceptions and Behavioral Impacts , 1993, Int. J. Man Mach. Stud..
[36] Ivo Düntsch,et al. The IsoMetrics usability inventory: An operationalization of ISO 9241-10 supporting summative and formative evaluation of software systems , 1999, Behav. Inf. Technol..
[37] Jakob Nielsen,et al. Chapter 4 – The Usability Engineering Lifecycle , 1993 .
[38] Kent L. Norman,et al. Development of an instrument measuring user satisfaction of the human-computer interface , 1988, CHI '88.
[39] Carolyn Snyder,et al. Web Site Usability: A Designer's Guide , 1997 .
[40] Jakob Nielsen,et al. E-Commerce User Experience , 2001 .
[41] Naveen Donthu,et al. The Internet Shopper , 1999 .
[42] Martha G. Russell,et al. The Impact of Perceived Channel Utilities, Shopping Orientations, and Demographics on the Consumer's Online Buying Behavior , 2006, J. Comput. Mediat. Commun..
[43] Gerald L. Lohse,et al. Electronic shopping: The effect of customer interfaces on traffic and sales , 1998 .
[44] W. DZIDA,et al. User-Perceived Quality of Interactive Systems , 1978, IEEE Transactions on Software Engineering.
[45] Gavriel Salvendy,et al. A proposed index of usability: A method for comparing the relative usability of different software systems , 1997, Behav. Inf. Technol..
[46] Jurek Kirakowski,et al. Measuring the Usability of Web Sites , 1998 .
[47] Patrali Chatterjee,et al. Commercial Scenarios for the Web: Opportunities and Challenges , 1997, J. Comput. Mediat. Commun..
[48] R. Keeney,et al. The Value of Internet Commerce to the Customer , 1999 .
[49] Jakob Nielsen,et al. Usability engineering , 1997, The Computer Science and Engineering Handbook.
[50] Dennis E. Egan,et al. Individual Differences In Human-Computer Interaction , 1988 .