A Process Modeling Approach to Identify and Locate Potential Crucial Knowledge: The GAMETH Framework

In a knowledge management project, the key issue is to help the stakeholders to choose which parts of their knowledge, either tacit or explicit, will need to be specifically capitalized. This means finding an approach enabling them to identify and locate “potential crucial knowledge,” that is a set of knowledge to be assessed in order to decide which is crucially important for the enterprise. To deal with this type of issue, a specific Framework named GAMETH has been developed. In this article, we describe the postulates, the guiding principles, and the main phases of the approach proposed by GAMETH emphasizing the process modeling method that is inherent to the second phase of the approach. This process modeling method, supports the effective capability to locate and identify “potential crucial knowledge”. Further more we present lessons learned from three case studies.