论文信息 - TQM: The experiences of ten small businesses - 字舞流文

TQM: The experiences of ten small businesses

David H. Gobeli | John E. Shea | D. Gobeli

[1] W. Edwards Deming,et al. Out of the Crisis , 1982 .

[2] P. Crosby. Quality Without Tears , 1984 .

[3] Joseph Moses Juran. Juran on Leadership For Quality , 1989 .