Can Computers Help Overcome Limitations in Human Decision Making?

The article considers the development of computer-assisted decision support in the context of contemporary research on the forms of thinking used by decision makers. It outlines the potential that computers have for overcoming known limitations in human thinking related to processing capacity and memory and the problems that occur when these applications are developed without full knowledge of the different kinds of thinking adopted by decision makers.

[1]  L. Phillips A theory of requisite decision models , 1984 .

[2]  E. Tulving,et al.  Organization of memory. , 1973 .

[3]  Douglas H. Wedell,et al.  Moderation of Preference Reversals in the Long Run , 1990 .

[4]  Simon French,et al.  Decision Behaviour, Analysis and Support , 2009 .

[5]  B. Schwartz The Paradox of Choice: Why More Is Less , 2004 .

[6]  A. K. Basu A Theory of Decision-Making , 1973, The Journal of Sociology & Social Welfare.

[7]  P. Todd,et al.  More Is Not Always Better: The Benefits of Cognitive Limits , 2003 .

[8]  R. Dawes,et al.  Heuristics and Biases: Clinical versus Actuarial Judgment , 2002 .

[9]  P. Todd,et al.  Simple Heuristics That Make Us Smart , 1999 .

[10]  Thomas Mussweiler,et al.  Overcoming the Inevitable Anchoring Effect: Considering the Opposite Compensates for Selective Accessibility , 2000 .

[11]  K. Glaister,et al.  Breaking the frame: an analysis of strategic cognition and decision making under uncertainty , 1999 .

[12]  Rick B. van Baaren,et al.  On Making the Right Choice: The Deliberation-Without-Attention Effect , 2006, Science.

[13]  D. Goldstein,et al.  Betting on one good reason : The Take the Best heuristic , 1999 .

[14]  B. Fischhoff,et al.  Reasons for confidence. , 1980 .

[15]  Michel R. Klein,et al.  Knowledge-based decision support systems , 1995 .

[16]  P. Slovic The Construction of Preference , 1995 .

[17]  G. A. Miller THE PSYCHOLOGICAL REVIEW THE MAGICAL NUMBER SEVEN, PLUS OR MINUS TWO: SOME LIMITS ON OUR CAPACITY FOR PROCESSING INFORMATION 1 , 1956 .

[18]  H. Montgomery,et al.  Process and structure in human decision making , 1992 .

[19]  J. Shanteau,et al.  Emerging Perspectives on Judgment and Decision Research: List of Contributors , 2003 .

[20]  A. Tversky,et al.  Choices, Values, and Frames , 2000 .

[21]  K. MacCrimmon DESCRIPTIVE AND NORMATIVE IMPLICATIONS OF THE DECISION THEORY POSTULATES. A SUMMARY OF EXPERIMENTAL RESULTS WITH BUSINESS EXECUTIVES , 1966 .

[22]  J. Klayman,et al.  Confirmation, Disconfirmation, and Informa-tion in Hypothesis Testing , 1987 .

[23]  Dan Lovallo,et al.  Delusions of Success , 2003 .

[24]  L. Macchi,et al.  Thinking : psychological perspectives on reasoning, judgment and decision making , 2005 .

[25]  P. Slovic,et al.  Reversals of preference between bids and choices in gambling decisions. , 1971 .

[26]  Herbert A. Simon,et al.  The new science of management decision , 1960 .

[27]  D. Kahneman,et al.  Representativeness revisited: Attribute substitution in intuitive judgment. , 2002 .

[28]  Christopher Nemeth,et al.  The Naturalistic Decision Making Perspective , 2011 .

[29]  Derek J. Koehler,et al.  Explanation, imagination, and confidence in judgment. , 1991, Psychological bulletin.

[30]  A. Tversky,et al.  Compatibility effects in judgment and choice. , 1990 .

[31]  Joshua Klayman,et al.  Overconfidence in interval estimates. , 2004, Journal of experimental psychology. Learning, memory, and cognition.

[32]  M. Bazerman Judgment in Managerial Decision Making , 1990 .

[33]  Nigel Harvey,et al.  Blackwell Handbook of Judgment and Decision Making , 2004 .

[34]  A. Bröder,et al.  Take the best versus simultaneous feature matching: probabilistic inferences from memory and effects of representation format. , 2003, Journal of experimental psychology. General.

[35]  H. Arkes Costs and benefits of judgment errors: Implications for debiasing. , 1991 .

[36]  R. Buehler,et al.  Inside the planning fallacy: The causes and consequences of optimistic time predictions. , 2002 .

[37]  Sharon Gifford,et al.  Risk and Uncertainty , 2010 .

[38]  A. Baddeley Your Memory: A User's Guide , 1982 .

[39]  John Maule,et al.  What lies beneath: Reframing framing effects , 2007, Thinking & Reasoning.