Analyzing the Communicability of Configuration Decision Space Over Time in Collaborative Systems through a Case Study

Some configuration settings have immediate impact on system state; others have impact over time. In collaborative systems, the timeline of impacts can be even more complex, because changes may impact not only the user who made them but also other users. In this paper, we analyze the challenges involved in specifying configuration in collaborative systems that have impact over time. To do so, we have chosen Google Inactive Account Manager (IAM) as a case study, since it offers a limited set of decisions, but that addresses different aspects that are relevant to future impact configuration. In order to generate a thorough and systematic analysis of the communicability of Google IAM’s decision space we used the Semiotic Inspection Method (SIM) and the Configurable Interaction Anticipation Challenges (CIAC), as well as the Modeling Language for Interactive Collaborative Conversations (MoLICC). Our results describe and explain some of the main issues associated to the complexity of decisions that users may take in during a configuration task.

[1]  石井 裕.  グル-プウェアで組織的な仕事のスタイルが変わる--CSCW(Computer-Supported Cooperative Work)とグル-プウェアの研究開発動向 (どうなる21世紀の情報通信 ) , 1993 .

[2]  Lorrie Faith Cranor,et al.  A user study of the expandable grid applied to P3P privacy policy visualization , 2008, WPES '08.

[3]  Cristiano Maciel,et al.  Digital Legacy and Interaction , 2013, Human–Computer Interaction Series.

[4]  Mary Beth Rosson,et al.  Making Decisions About Digital Legacy with Google's Inactive Account Manager , 2015, INTERACT.

[5]  John M. Carroll,et al.  Five reasons for scenario-based design , 2000, Interact. Comput..

[6]  Paul Dourish,et al.  In the eye of the beholder: A visualization-based approach to information system security , 2005, Int. J. Hum. Comput. Stud..

[7]  Raquel Oliveira Prates,et al.  Applicability of the semiotic inspection method: a systematic literature review , 2011, IHC+CLIHC.

[8]  Carla Simone,et al.  Computational Coordination Mechanisms: A tale of a struggle for flexibility , 2013, Computer Supported Cooperative Work (CSCW).

[9]  David E. Kieras.  Model-based evaluation , 2002 .

[10]  Mark S. Ackerman,et al.  The Intellectual Challenge of CSCW: The Gap Between Social Requirements and Technical Feasibility , 2000, Hum. Comput. Interact..

[11]  Volker Wulf,et al.  Component-based tailorability: Enabling highly flexible software applications , 2008, Int. J. Hum. Comput. Stud..

[12]  Darin McNabb Costa.  Can Creativity Be Formalized? Peircean Reflections on the Role of Abduction in Human Intelligence , 2008 .

[13]  Paul Dourish,et al.  Using metalevel techniques in a flexible toolkit for CSCW applications , 1998, TCHI.

[14]  Mary Beth Rosson,et al.  Interaction Anticipation: Communicating Impacts of Groupware Configuration Settings to Users , 2015, IS-EUD.

[15]  Richard Banks,et al.  Matters of life and death: locating the end of life in lifespan-oriented hci research , 2011, CHI.

[16]  Volkmar Pipek,et al.  Supporting Collaborative Tailoring , 2006, End User Development.

[17]  Volker Wulf,et al.  Exploration environments: concept and empirical evaluation , 2001, GROUP.

[18]  Mary Shaw,et al.  The state of the art in end-user software engineering , 2011, ACM Comput. Surv..

[19]  Simone Diniz Junqueira Barbosa,et al.  Designing and Evaluating Interaction as Conversation: A Modeling Language Based on Semiotic Engineering , 2003, DSV-IS.

[20]  Raquel Oliveira Prates,et al.  Investigating the Use of a Simulator to Support Users in Anticipating Impact of Privacy Settings in Facebook , 2014, GROUP '14.

[21]  Clarisse Sieckenius de Souza,et al.  Can inspection methods generate valid new knowledge in HCI? The case of semiotic inspection , 2010, Int. J. Hum. Comput. Stud..

[22]  Lorenzo Magnani,et al.  An Abductive Theory of Scientific Reasoning , 2005, IC-AI.

[23]  Hugo Fuks,et al.  Evaluating the Expressiveness of MoLICC to Model the HCI of Collaborative Systems , 2016, HCI.

[24]  Simone D. J. Barbosa,et al.  Extending MoLIC for Collaborative Systems Design , 2015, HCI.

[25]  Clarisse Sieckenius de Souza,et al.  The Semiotic Engineering of Human-Computer Interaction , 2005 .