An Ontology-based Inquiry Framework

Quality of service (QoS) and citizens satisfaction are primary objectives for any eGovernment project. Quality can be inspected directly through measurements of specific QoS indicators; in the midst of innovation processes it is however more convenient to estimate quality indirectly, through questionnaire submissions to the involved citizens. The eGovernment Inquiry Framework (eGif) has been designed as a key tool to keep innovation projects controlled – also being the first component of an eGovernment service oriented architecture with semantic capabilities. Written in Java, based on well known open source libraries, exposed as a standard WSDL-defined web service, eGif helps survey campaign designers by keeping semantic information about the statistical variables used and interacting with servers for user identification. Questionnaire OWL-based ontologies are now investigated as a means to facilitate the creation of reusable survey knowledge base.

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