Strategic information systems planning model for building flexibility and success

Purpose – This paper provides a model for IS planning for building flexibility and success, by considering volatile environment and the possibilities for leveraging the user's cognitive capabilities.Design/methodology/approach – A review of existing IS planning models is given to identify the shortcomings in building flexibility and success. A model is evolved by hypothesizing user involvement in IS planning leads to IS flexibility; and flexibility in IS enables organizational flexibility and IS success. The control variables were considered at the user, IS, and organizational levels. The proposed model was examined by a questionnaire survey, in which 296 users and planners from 42 organizations participated.Findings – The study results validated the proposed model that IS success and organizational flexibility could be achieved through IS flexibility, which could be generated by involving users in IS planning. Also, the study results have shown that user expectations, perceived personal usefulness, and u...

[1]  M. Porter.  How Competitive Forces Shape Strategy , 1989 .

[2]  William R. King,et al.  Note-Participative Design of Strategic Decision Support Systems: An Empirical Assessment , 1981 .

[3]  Katja Karhu,et al.  Information quality for strategic technology planning , 2003, Ind. Manag. Data Syst..

[4]  Ye-Sho Chen,et al.  IT induction in the food service industry , 2001, Ind. Manag. Data Syst..

[5]  L. Williams.  Planning and managing the information system ‐ a manager’s guide , 1997 .

[6]  Robert W. Zmud,et al.  Managing Information Systems: Policy Planning, Strategic Planning and Operational Planning , 1981, International Conference on Interaction Sciences.

[7]  Thomas H. Davenport,et al.  Process Innovation: Reengineering Work Through Information Technology , 1992 .

[8]  Tridas Mukhopadhyay,et al.  Software Processes and Project Performance , 1995, J. Manag. Inf. Syst..

[9]  Hugh J. Watson,et al.  Assessing the value of conoco's EIS , 1993 .

[10]  Nancy Bogucki Duncan,et al.  Capturing Flexibility of Information Technology Infrastructure: A Study of Resource Characteristics and their Measure , 1995, J. Manag. Inf. Syst..

[11]  J.-M. Choe,et al.  The organisational learning effects of management accounting information under advanced manufacturing technology , 2002, Eur. J. Inf. Syst..

[12]  M. Porter,et al.  How Information Gives You Competitive Advantage , 1985 .

[13]  J. Rockart.  Chief executives define their own data needs. , 1979, Harvard business review.

[14]  Shivraj Kanungo,et al.  A structured model for evaluating information systems effectiveness , 1999 .

[15]  Gerald David Flint.  What Is the Meaning of Competitive Advantage , 2000 .

[16]  M. Hammer,et al.  REENGINEERING THE CORPORATION: A MANIFESTO FOR BUSINESS REVOLUTION , 1995 .

[17]  Adel M. Aladwani.  IS Project Characteristics and Performance: A Kuwaiti Illustration , 2000, J. Glob. Inf. Manag..

[18]  Somendra Pant,et al.  A framework for information systems planning for e‐business , 2001 .

[19]  Timo Saarinen.  Evolution of information systems in organizations , 1989 .

[20]  F. McFarlan,et al.  Information technology puts power in control systems , 1987 .

[21]  R. Olshavsky,et al.  Consumer Expectations, Product Performance, and Perceived Product Quality , 1972 .

[22]  Seev Neumann,et al.  A case study of user evaluation of information characteristics for systems improvement , 1979, Inf. Manag..

[23]  Mohamed Khalifa,et al.  A survey study of the current IS usage in the Chinese manufacturing industry , 1998, Inf. Manag..

[24]  David C. Yen,et al.  Critical knowledge/skill sets required by industries: an empirical analysis , 2001, Ind. Manag. Data Syst..

[25]  Richard W. Scamell,et al.  The Effects of Information System User Expectations on Their Performance and Perceptions , 1993, MIS Q..

[26]  Henri Barki,et al.  Measuring User Participation, User Involvement, and User Attitude , 1994, MIS Q..

[27]  Gordon B. Davis,et al.  Testing the Determinants of Microcomputer Usage via a Structural Equation Model , 1995, J. Manag. Inf. Syst..

[28]  Blake Ives,et al.  User Involvement and MIS Success: A Review of Research , 1984 .

[29]  Terry Anthony Byrd,et al.  Measuring the Flexibility of Information Technology Infrastructure: Exploratory Analysis of a Construct , 2000, J. Manag. Inf. Syst..

[30]  Andrew H. Paterson,et al.  Manufacturing operations and strategic flexibility: survey and cases , 2000 .

[31]  Fred D. Davis.  Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology , 1989, MIS Q..

[32]  M. Shubik,et al.  A Behavioral Theory of the Firm. , 1964 .

[33]  D. Upton.  The Management of Manufacturing Flexibility , 1994 .

[34]  R. Woodman,et al.  Organizational change and information technology: Managing on the edge of cyberspace , 1994 .

[35]  D. Morgan,et al.  Sociological Paradigms and Organizational Analysis. , 1983 .

[36]  Henk W. Volberda,et al.  On the concept of flexibility: A dual control perspective , 1996 .

[37]  W. Doll,et al.  A discrepancy model of end-user computing involvement , 1989 .

[38]  Bryan Hattingh,et al.  The competitive advantage , 2007 .

[39]  Kweku Ewusi-Mensah,et al.  Evaluating information systems projects: a perspective on cost-benefit analysis , 1989, Inf. Syst..

[40]  William J. Kettinger,et al.  Business Process Change: A Study of Methodologies, Techniques, and Tools , 1997, MIS Q..

[41]  P. Senge.  THE FIFTH DISCIPLINE , 1997 .

[42]  Joyce J. Elam,et al.  EIS adoption, use, and impact: the executive perspective , 1995, Decis. Support Syst..

[43]  Ephraim R. McLean,et al.  Information Systems Success: The Quest for the Dependent Variable , 1992, Inf. Syst. Res..

[44]  F. Caeldries.  Reengineering the Corporation: A Manifesto for Business Revolution , 1994 .

[45]  R. Kelly Rainer,et al.  Impact of User Satisfaction and Trust on Virtual Team Members , 2002, Inf. Resour. Manag. J..

[46]  J. Barney.  Firm Resources and Sustained Competitive Advantage , 1991 .

[47]  Henry C. Lucas,et al.  Toward creative systems design , 1974 .

[48]  Somendra Pant,et al.  An integrated framework for strategic information systems planning and development , 1999 .

[49]  Varun Grover,et al.  Information technology enabled business process redesign: An integrated planning framework , 1993 .

[50]  James Taylor.  Information Systems and Structured Techniques , 1990 .

[51]  Carrie R. Leana,et al.  Stability and Change as Simultaneous Experiences in Organizational Life , 2000 .

[52]  J. Goguen,et al.  Systems and Distinctions; Duality and Complementarity , 1979 .

[53]  Gwo-Guang Lee,et al.  Organizational factors influencing the quality of the IS/IT strategic planning process , 2003, Ind. Manag. Data Syst..

[54]  Homa Bahrami,et al.  Stratocracy in High-Technology Firms , 1987 .

[55]  Phillip Ein-Dor,et al.  Strategic Planning for Management Information Systems , 1978 .

[56]  Yogesh Kumar Dwivedi,et al.  Industrial Management & Data Systems Development of a survey instrument to examine consumer adoption of broadband , 2016 .

[57]  Sammy W. Pearson,et al.  Development of a Tool for Measuring and Analyzing Computer User Satisfaction , 1983 .

[58]  James M. Sinkula.  Market Information Processing and Organizational Learning , 1994 .

[59]  Makoto Takizawa.  Flexible Information Systems , 2001 .

[60]  Kenneth L. Kraemer,et al.  Executives’ Perceptions of the Business Value of Information Technology: A Process-Oriented Approach , 2000, J. Manag. Inf. Syst..