A review of current issues and challenges for TQM implementations in the Jordanian information and communications technology sector

This paper discusses the application of Total Quality Management (TQM) in Jordanian Information and Communications Technology (ICT) sector. Utilising a methodology based upon questionnaires and semi-structure interviews, investigation of Jordanian ICT organisations and their significant stakeholders has revealed that although they have endeavoured to put into practice the strategies, tools and techniques of TQM, there are barriers to achieving successful implementation. The most significant relate to government influences and internal cultural characteristics. This research has further identified that effective information systems play a successful role in TQM implementations, an issue that is not well demonstrated in the literature.

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