Warehouse management systems : resource commitment, capabilities, and organizational performance

Modern warehousing firms and distribution centers are overwhelmed with information related to the flows and storage of goods and services. The efficient and effective utilization of logistics-related information can enhance firms' ability to reduce costs while simultaneously improving customer satisfaction. Warehouse management systems (WMS) are frequently implemented and used with these goals in mind. The current research examines resource-based empirical justification for the pursuit and implementation of WMS. In addition, a research agenda is offered to guide future research efforts related to WMS and the broader area of logistics information systems (LIS).