Barriers in New Health and Social Care Technology Implementation in the United Kingdom, a Case Study

Technology has been implemented within health and social care in many countries to increase service efficiency, as a result of increasing pressures. However, numerous inter-related barriers can impact implementation. Understanding these barriers is important to improve implementation success. Whilst there is extensive research in this area, there are few practical lessons. This paper presents and discusses barriers faced when implementing an application for tracking health and wellbeing, in health and social care in the United Kingdom (UK). Barriers to implementation are complex, multifaceted, and dynamic, and thus require solutions to reflect this. Closely working with an organisation to ensure system fit and the ability to adapt to the changing needs and requirements of an organisation and its stakeholders are essential to reduce implementation barriers.

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