A Study of the Impact of Social Media Characteristics on Customer Adoption Intention of Social Media

Recent research on the factors affecting customer adoption of social media has been conducted by many scholars, but no research can be found to be carried out from the perspective of social media characteristics. The purpose of this study is to fill this void. Our conceptual framework incorporates customer adoption intention as endogenous variable and social media characteristics (information openness, participation, interaction, sharing, and connectedness) as exogenous variables. According to the 624 samples surveyed online, we had a data analysis by running the software of AMOS 7.0 and SPSS 17.0. Our findings demonstrated that information openness, participation, interaction, sharing and connectedness positively affect customer adoption intention. Keywordssocial media; social media characteristics; adoption intention

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