Psychological climate and individual performance in India: test of a mediated model

Purpose – The purpose of this study is to investigate the relationship between psychological climate and employee performance, in the Indian environment, in order to understand better the conditions that foster high levels of in‐role and extra‐role performance.Design/methodology/approach – Based on a literature review, the paper includes organizational citizenship behaviour (OCB) and job satisfaction as mediating variables. Further, it uses data obtained from 357 managerial employees in the manufacturing and service sectors in India to analyze the relationships.Findings – The results support the hypotheses that an individual's perception of the psychological climate in the organization has a significant positive impact on his/her willingness to engage in OCBs, as well as on his/her job satisfaction levels. Further, OCB and job satisfaction levels have a significant impact on individuals' performance.Research limitations/implications – The present study relies exclusively on cross‐sectional data, limiting ...

[1]  Fco. Javier Lloréns Montes,et al.  Quality management in banking services: An approach to employee and customer perceptions , 2003 .

[2]  Steven P. Brown,et al.  A new look at psychological climate and its relationship to job involvement, effort, and performance. , 1996, The Journal of applied psychology.

[3]  Nancy L. Cassill,et al.  The relationship between psychological climate and work motivation in a retail environment , 1994 .

[4]  Scott B. MacKenzie,et al.  The impact of organizational citizenship behavior on evaluations of salesperson performance , 1993 .

[5]  Naresh Khatri,et al.  A comparative study of HR practices in Britain and India , 2001 .

[6]  Lawrence R. James,et al.  RELATIONSHIPS BETWEEN PSYCHOLOGICAL CLIMATE AND A VIE MODEL FOR WORK MOTIVATION1 , 1977 .

[7]  Paul Sparrow,et al.  Evaluating levels of strategic integration and devolvement of human resource management in India , 1997 .

[8]  J. P. Wanous,et al.  Measurement and meaning of job satisfaction. , 1972 .

[9]  Robert D. Pritchard,et al.  The effects of organizational climate on managerial job performance and job satisfaction , 1973 .

[10]  Kevin R. Murphy,et al.  Understanding Performance Appraisal: Social, Organizational, and Goal-Based Perspectives , 1995 .

[11]  P. Budhwar,et al.  HRM systems of Indian call centres: an exploratory study , 2006 .

[12]  Steve W. J. Kozlowski,et al.  Integration of climate and leadership: Examination of a neglected issue. , 1989 .

[13]  E. A. Locke The nature and causes of job satisfaction , 1976 .

[14]  M. Schnake,et al.  AN EMPIRICAL ASSESSMENT OF THE EFFECTS OF AFFECTIVE RESPONSE IN THE MEASUREMENT OF ORGANIZATIONAL CLIMATE , 1983 .

[15]  Duncan L. Dieterly,et al.  The effect of organizational environment on perceived power and climate: A laboratory study☆ , 1974 .

[16]  J. Hair Multivariate data analysis , 1972 .

[17]  Robert H. Moorman,et al.  The Influence of Cognitive and Affective Based Job Satisfaction Measures on the Relationship Between Satisfaction and Organizational Citizenship Behavior , 1993 .

[18]  J. Slocum,et al.  Collective climate: Agreement as a basis for defining aggregate climates in organizations. , 1984 .

[19]  B. Schneider Organizational Climates: An Essay. , 1975 .

[20]  R. Ramamurti,et al.  India's emerging competitive advantage in services , 2001, IEEE Engineering Management Review.

[21]  Russell Johannesson Some problems in the measurement of organizational climate , 1973 .

[22]  Zhen Xiong (George) Chen,et al.  Exchange fairness and employee performance: An examination of the relationship between organizational politics and procedural justice , 2004 .

[23]  L. James,et al.  PSYCHOLOGICAL CLIMATE: IMPLICATIONS FROM COGNITIVE SOCIAL LEARNING THEORY AND INTERACTIONAL PSYCHOLOGY , 1978 .

[24]  E. S. Srinivas,et al.  The role of interpersonal affect in performance appraisal: evidence from two samples – the US and India , 2005 .

[25]  Denise M. Rousseau,et al.  The construction of climate in organizational research. , 1988 .

[26]  S. Biswas,et al.  The Mediating Role of Organizational Citizenship Behavior between Organizational Identification and Its Consequences , 2005 .

[27]  Zhen Xiong (George) Chen,et al.  Trust as a mediator of the relationship between organizational justice and work outcomes: test of a social exchange model , 2002 .

[28]  L. James,et al.  CORRELATES OF PSYCHOLOGICAL INFLUENCE: AN ILLUSTRATION OF THE PSYCHOLOGICAL CLIMATE APPROACH TO WORK ENVIRONMENT PERCEPTIONS , 1979 .

[29]  S. J. Motowidlo,et al.  Prosocial Organizational Behaviors , 1986 .

[30]  Lawrence R. James,et al.  Comment: Organizations Do Not Cognize , 1988 .

[31]  G. H. Litwin,et al.  Motivation and Organizational Climate , 1968 .

[32]  J. P. Near,et al.  ORGANIZATIONAL CITIZENSHIP BEHAVIOR: ITS NATURE AND ANTECEDENTS , 1983 .

[33]  Lawrence R. James,et al.  Organizational climate: A review of theory and research. , 1974 .

[34]  Cathy Owens Swift,et al.  Psychological Climate: Relevance for Sales Managers and Impact on Consequent Job Satisfaction , 1998 .

[35]  John R. Deckop,et al.  Getting More Than You Pay For: Organizational Citizenship Behavior and Pay-For-Performance Plans , 1999 .

[36]  Robert McMurrian,et al.  An Investigation into the Antecedents of Organizational Citizenship Behaviors in a Personal Selling Context , 1997 .

[37]  Richard W. Woodman,et al.  Effects of Perceived Organizational Factors on Role Stress-Job Attitude Relationships , 1988 .

[38]  B. Schneider,et al.  A passion for service: Using content analysis to explicate service climate themes. , 1992 .

[39]  Christopher P. Parker,et al.  Relationships between psychological climate perceptions and work outcomes: a meta-analytic review , 2003 .

[40]  P. Lynch,et al.  Perceived organizational support : Inferior versus superior performance by wary employees , 1999 .

[41]  Allan P. Jones,et al.  Psychological climate: Dimensions and relationships of individual and aggregated work environment perceptions☆ , 1979 .

[42]  Lawrence R. James,et al.  Organizations do not cognize. , 1988 .

[43]  L. J. Williams,et al.  Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors , 1991 .

[44]  Arup Varma,et al.  A new perspective on the female expatriate experience: The role of host country national categorization , 2006 .

[45]  Elizabeth Wolfe Morrison,et al.  Role Definitions and Organizational Citizenship Behavior: The Importance of the Employee's Perspective , 1994 .

[46]  B. Byrne Structural equation modeling with EQS : basic concepts, applications, and programming , 2000 .

[47]  William H. Glick,et al.  Conceptualizing and Measuring Organizational and Psychological Climate: Pitfalls in Multilevel Research , 1985 .