Service quality of Internet search engines
暂无分享,去创建一个
[1] James C. Wetherbe,et al. Key Issues in Information Systems Management: 1994-95 SIM Delphi Results , 1996, MIS Q..
[2] Chiara Orsingher,et al. An Empirical Study of Servqual's Dimensionality , 1998 .
[3] R. Rummel. Applied Factor Analysis , 1970 .
[4] A. Parasuraman,et al. A Conceptual Model of Service Quality and Its Implications for Future Research , 1985 .
[5] Susan Davis Herring,et al. The Value of Interdisciplinarity: A Study Based on the Design of Internet Search Engines , 1999, J. Am. Soc. Inf. Sci..
[6] Candy Schwartz,et al. Web Search Engines , 1998, J. Am. Soc. Inf. Sci..
[7] Hao-hua Chu,et al. Search En-gines for the World Wide Web: A Compara-tive Study and Evaluation Methodology , 1996 .
[8] J. Carman. Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions , 1990 .
[9] L. Cronbach. Coefficient alpha and the internal structure of tests , 1951 .
[10] Giles,et al. Searching the world wide Web , 1998, Science.
[11] Xiaoying Dong,et al. SEARCH ENGINES ON THE WORLD WIDE WEB AND INFORMATION RETRIEVAL FROM THE INTERNET: A REVIEW AND EVALUATION , 1997 .
[12] A. Parasuraman,et al. SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. , 1988 .
[13] A. Parasuraman,et al. Delivering quality service : balancing customer perceptions and expectations , 1990 .
[14] A. Parasuraman,et al. Refinement and reassessment of the SERVQUAL scale. , 1991 .
[15] Gary Marchionini,et al. A Comparative Study of Web Search Service Performance , 1996 .
[16] R. Clarke,et al. Theory and Applications of Correspondence Analysis , 1985 .
[17] Thong Ngee Goh,et al. Quality dimensions of Internet search engines , 1998, J. Inf. Sci..
[18] E. Roche. Managing Information Technology in Multinational Corporations , 1992 .
[19] Leon A. Kappelman,et al. Measuring Information Systems Service Quality: Concerns on the Use of the SERVQUAL Questionnaire , 1997, MIS Q..