Integrated Public Service Co-Creation: Objectives, Methods and Pilots of inGov project

An increasing number of Public Authorities (PAs) provide or plan to provide electronic public services in an integrated way according to end-users needs. Integrated Public Services (IPS) have been studied in the academic literature however guidelines and roadmaps for PAs are still missing despite relevant European Union efforts, such as the European Interoperability Framework. At the same time, service co-creation is attracting considerable attention. In this paper we outline the aims, methods and pilots of the inGov project. inGov is a 3-year project funded by the European Union under the Horizon 2020 research programme. inGov project aims to merge work on IPS and public service co-creation along with new technologies, particularly mobile and chatbots. The project results will be deployed and evaluated by PAs in four EU Member States.