A Methodology for the Auditing of Technological Knowledge Management

This work presents a methodology for auditing technological knowledge management that allows the proposed solution to be aligned with the competitive strategy of organisations, as well as with their processes, key competences, and the associated knowledge resources. That enables the solution to be technologically oriented and to be applied to different types of business, from SOHO and SME to large companies. Firstly, the authors will present their view regarding knowledge management, which is a technological perspective; they will specify the context of application and their objectives. Secondly, the authors will analyse the characteristics of knowledge as the object to be managed and will identify, analyse and criticise the most relevant knowledge management approaches, models and methodologies related to their objectives, then outlining the requirements that technological knowledge management must meet. Thirdly, the authors will present the components of the model on which the methodology is based, and they will describe its stages and tasks. Then the authors will analyse the advantages of the model and methodology regarding other proposals. Finally, the conclusions and future lines of work will be presented. DOI: 10.4018/978-1-60566-856-7.ch007