A detection method of FAQ matching inquiry e-mails by automatic generation of characteristic word groups on past inquiry e-mails
暂无分享,去创建一个
[1] Sheng-Yuan Yang. Developing an ontological FAQ system with FAQ processing and ranking techniques for ubiquitous services , 2008, 2008 First IEEE International Conference on Ubi-Media Computing.
[2] Thorsten Joachims,et al. Text Categorization with Support Vector Machines: Learning with Many Relevant Features , 1998, ECML.
[3] Jinzhong Xu,et al. Domain Ontology Based Automatic Question Answering , 2009, 2009 International Conference on Computer Engineering and Technology.
[4] Jungyun Seo,et al. Cluster-Based FAQ Retrieval Using Latent Term Weights , 2008, IEEE Intelligent Systems.
[5] Masahiro Kenmotsu,et al. An Identification Method of Inquiry E-mails to the Matching FAQ for Automatic Question Answering , 2010, DCAI.
[6] Eriks Sneiders. Automated FAQ answering with question-specific knowledge representation for web self-service , 2009, 2009 2nd Conference on Human System Interactions.