Risk Factors for Upper Extremity Musculoskeletal Symptoms among Call Center Employees

Risk Factors for Upper Extremity Musculoskeletal Symptoms among Call Center Employees: Angelo d'Errico, et al. Epidemiology Unit ASL TO3‐Piedmont Region, Italy

[1]  G A Ryan,et al.  Comparison of data process operators with and without upper limb symptoms. , 2010, Community health studies.

[2]  David W. Hosmer,et al.  Applied Logistic Regression , 1991 .

[3]  G. Hagg,et al.  Static work loads and occupational myalgia a new explanation model , 1991 .

[4]  H Johansson,et al.  Pathophysiological mechanisms involved in genesis and spread of muscular tension in occupational muscle pain and in chronic musculoskeletal pain syndromes: a hypothesis. , 1991, Medical hypotheses.

[5]  C. E. Dickinson,et al.  Questionnaire development: an examination of the Nordic Musculoskeletal questionnaire. , 1992, Applied ergonomics.

[6]  L J Fine,et al.  Musculoskeletal disorders among visual display terminal users in a telecommunications company. , 1994, Ergonomics.

[7]  Joseph J. Hurrell,et al.  Case Studies: Evaluation of Work-Related Musculoskeletal Disorders and Job Stress Among Teleservice Center Representatives , 1995 .

[8]  B Nilsson,et al.  Musculoskeletal disorders among visual display terminal workers: individual, ergonomic, and work organizational factors. , 1995, Ergonomics.

[9]  T S Kristensen,et al.  Job stress and cardiovascular disease: a theoretic critical review. , 1996, Journal of occupational health psychology.

[10]  A. Kjellberg,et al.  THE EFFECTS OF NONPHYSICAL NOISE CHARACTERISTICS, ONGOING TASK AND NOISE SENSITIVITY ON ANNOYANCE AND DISTRACTION DUE TO NOISE AT WORK , 1996 .

[11]  F Gerr,et al.  Upper extremity musculoskeletal symptoms among female office workers: associations with video display terminal use and occupational psychosocial stressors. , 1996, American journal of industrial medicine.

[12]  U Bergqvist,et al.  National Institute for Working Life Ergonomic Expert Committee Document No 1Visual Display Unit Work and Upper Extremity Musculoskeletal DisordersA Review of Epidemiological Findings , 1997 .

[13]  N. Kawakami,et al.  The Job Content Questionnaire (JCQ): an instrument for internationally comparative assessments of psychosocial job characteristics. , 1998, Journal of occupational health psychology.

[14]  A. Leclerc,et al.  Carpal tunnel syndrome and work organisation in repetitive work: a cross sectional study in France. Study Group on Repetitive Work. , 1998, Occupational and environmental medicine.

[15]  C. Cooper,et al.  Repeatability and validity of an upper limb and neck discomfort questionnaire: the utility of the standardized Nordic questionnaire. , 1999, Occupational medicine.

[16]  Roland Kadefors,et al.  The role of muscle activity and mental load in the development of pain and degenerative processes at the muscle cell level during computer work , 2000, European Journal of Applied Physiology.

[17]  G. Evans,et al.  Stress and open-office noise. , 2000, The Journal of applied psychology.

[18]  A. Silman,et al.  The influence of work related psychosocial factors and psychological distress on regional musculoskeletal pain: a study of newly employed workers. , 2001, The Journal of rheumatology.

[19]  R H Westgaard,et al.  Shoulder and neck complaints in customer relations: individual risk factors and perceived exposures at work , 2001, Ergonomics.

[20]  Patrizia Marti,et al.  Human work in call centres: A challenge for cognitive ergonomics , 2001 .

[21]  Pietro Apostoli,et al.  La versione italiana "OREGE" (Outil de Repérage et d'Evaluation des Gestes) dell'INRS (Institut national de recherche et de sécurité) per la valutazione dei disturbi muscolo-scheletrici dell'arto superiore , 2002 .

[22]  Mario Ferreira,et al.  Computer-telephone interactive tasks: predictors of musculoskeletal disorders according to work analysis and workers' perception. , 2002, Applied ergonomics.

[23]  Allan Toomingas,et al.  Self-reported working conditions of VDU operators and associations with musculoskeletal symptoms : a cross-sectional study focussing on gender differences , 2002 .

[24]  Paulien M Bongers,et al.  Are psychosocial factors, risk factors for symptoms and signs of the shoulder, elbow, or hand/wrist?: A review of the epidemiological literature. , 2002, American journal of industrial medicine.

[25]  A. Barros,et al.  Bmc Medical Research Methodology Open Access Alternatives for Logistic Regression in Cross-sectional Studies: an Empirical Comparison of Models That Directly Estimate the Prevalence Ratio Cox Regressioncross-sectional Studieslogistic Regressionodds Ratiopoisson Regressionprevalence Ratiorobust Varia , 2003 .

[26]  H. Cohen,et al.  Technology use and psychosocial factors in the self-reporting of musculoskeletal disorder symptoms in call center workers. , 2003, Journal of safety research.

[27]  E. Viikari-Juntura,et al.  Work related and individual predictors for incident neck pain among office employees working with video display units , 2003, Occupational and environmental medicine.

[28]  P Laippala,et al.  Effect of work with visual display units on musculo-skeletal disorders in the office environment. , 2003, Occupational medicine.

[29]  Allan Toomingas,et al.  Working conditions and health among female and male employees at a call center in Sweden. , 2004, American journal of industrial medicine.

[30]  David Rempel,et al.  Musculoskeletal disorders of the upper extremity associated with computer work: A systematic review , 2005 .

[31]  D. M. Glina,et al.  Risk factors for musculoskeletal symptoms among call center operators of a bank in São Paulo, Brazil. , 2005, Industrial health.

[32]  D. Rempel,et al.  A randomised controlled trial evaluating the effects of two workstation interventions on upper body pain and incident musculoskeletal disorders among computer operators , 2006, Occupational and Environmental Medicine.

[33]  A. J. van der Beek,et al.  Should office workers spend fewer hours at their computer? A systematic review of the literature , 2006, Occupational and Environmental Medicine.

[34]  P. Apostoli,et al.  [Risk assessment of biomechanical load for the upper limbs in housework]. , 2007, La Medicina del lavoro.

[35]  A. d’Errico,et al.  [Working conditions and health problems among call-centre operators: a study on self-reported data in the Piedmont Region (Italy)]. , 2008, La Medicina del lavoro.

[36]  P. Janwantanakul,et al.  Prevalence of self-reported musculoskeletal symptoms among office workers. , 2008, Occupational medicine.

[37]  Kristen L. Kucera,et al.  Upper extremity musculoskeletal symptoms and disorders among a cohort of women employed in poultry processing. , 2008, American journal of industrial medicine.

[38]  B. Charbotel,et al.  Working conditions in call-centers, the impact on employee health: a transversal study. Part II , 2009, International archives of occupational and environmental health.