Technology on demand: Implementing loanable technology services at the University of Illinois at Urbana-Champaign

Purpose – The purpose of this paper is to provide an overview of the implementation process one academic library used to create a loanable technology program to address student needs for multiple technologies that support and facilitate assignments and other projects, including an increasing number that are multimodal.Design/methodology/approach – This is a case study utilizing focus groups and management data to detail best practices for implementing and maintaining a loanable technology program.Findings – Preliminary results indicate that this program provides value to students and coursework, as well as justifying creating a budget line to support further program development. Implementing a loanable technology program requires additional strategies for policies and procedures related to acquisition, budget allocation, processing, cataloging, check‐out, replacement, and security of the equipment, as well as marketing the service. Findability and equitable student access to loanable technology are also d...