Reconceptualizing Usage for Contemporary Information System Success

System Usage has been employed as a key variable in Information System (IS) success research over the past three decades. Despite the obvious popularity of employing Usage as a measure of IS success, a recent study by Burton-Jones and Straub (2006) allude to the weaknesses in Usage in IS research. The key weaknesses they identified include; lack of theoretical grounding, no widely accepted definition, and the use of unsystematized measures. In an attempt to address the aforementioned weaknesses in prior studies, this study reconceptualizes Usage employing four interrelated dimensions. The Adaptive Structuration Theory provides the much required theoretical grounding for distilling rich and comprehensive Usage measures for contemporary IS.

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