Exploring the use of MOOC discussion forums

Discussion forums in massive open online courses (MOOCs) are a primary means of interaction among learners and instructors. Despite their widespread use there is concern that forums are not an effective means of promoting engagement and learning. This paper examines issues relating to forums through a brief literature review and by drawing on data from a specific MOOC run by the University of Warwick. Two parallel delivery modes allow comparison of forum participation. Results indicate that forum use overall is low and that tutor-moderation may close down participants’ discussion, while peer-support forums fail to offer adequate support.