Hotel Operations Management

Chapter 1 -The Hotel Industry: Overview and Professional Career Opportunities Chapter 2 -The Hotel General Manager Chapter 3 -Management, Supervision and Service Skills for the G.M. Chapter 4 - Human Resources Chapter 5 -Accounting Chapter 6 -Revenue Management Chapter 7 -Sales and Marketing Chapter 8 - The Front Office Chapter 9 -Housekeeping Chapter 10 -Food and Beverage Chapter 11 -Facility Engineering and Maintenance Chapter 12 -Safety and Property Security Chapter 13 -Franchise Agreements and Management Contracts Chapter 14 -Purchasing a Hotel Chapter 15 - Managing in the Global Hotel Industry