THE INFLUENCE OF INFORMATION SYSTEM SUCCESS FACTORS TOWARDS USER SATISFACTION IN UNIVERSITI TEKNIKAL MALAYSIA

The aim of this study is to investigate the influence of information system (IS) success factors towards the user satisfaction in UTeM. In the last few decade, the process of linking the information system (IS) with user satisfaction has been currently taking concern in IS research. This knowledge is valuable as it can help in the development of better methods for IS in future and evaluating their impacts on the individual and organization. The rapid changes in information technology (IT) and business environment have challenged the Universities capabilities in planning the appropriate information systems strategies for their organizations. The increased number of user population in the Malaysian Public Universities shows a clear need of improvement in the strategic information system planning used. The main objective of this study is 1) the important factors contributing towards Information system success; 2) to determine IS success factors influencing user satisfaction at UTeM; and 3) to determine the most relevant IS success factors that influences the user satisfaction such as System quality, information quality, service quality and system use. The study adopted quantitative method to collect data and analysis, where 100 respondents from UTeM were chosen to answer the questionnaire survey regarding their satisfaction towards the said factors. From the result, there is a positive relationship between the four factors with the user satisfaction. In order to develop the high user satisfaction, the information system department of UTeM should look into the entire factor that has significantly influenced the user satisfaction. It is also recommended that an extensive research is done to other organizations in Malaysia.