E‐government in New Zealand: the local authority perspective

In New Zealand (NZ) there are plans afoot to create an e‐government that will automate government‐to‐government and government‐to‐citizen interactions and allow anyone, anywhere to go online any time to obtain information, to complete transactions, and to communicate with their elected representatives, cheaply, quickly, and efficiently. A total of 16 key issues, which various authors argue are critical to the success of USA e‐government initiatives, are described and evaluated in light of the NZ e‐government environment. The significance afforded to these issues by NZ local authority e‐government policymakers when they implement their own e‐government initiatives suggests that eight of the issues are considered significant, four are not considered significant, and four remain inconclusive at this time. Of the key issues, six are not well understood. It is also concluded that NZ local authorities are at an early evolutionary stage of e‐government development.