Exploring the analytical processes of intelligence analysts

We present an observational case study in which we investigate and analyze the analytical processes of intelligence analysts. Participating analysts in the study carry out two scenarios where they organize and triage information, conduct intelligence analysis, report results, and collaborate with one another. Through a combination of scenario-based analysis, artifact analysis, role-playing, interviews, and participant observations, we explore the space and boundaries in which intelligence analysts work and operate. We also assess the implications of our findings on the use and application of key information technologies.

[1]  Kristin A. Cook,et al.  Illuminating the Path: The Research and Development Agenda for Visual Analytics , 2005 .

[2]  Michael J. Muller,et al.  Participatory design , 1993, CACM.

[3]  Malcolm K. Sparrow,et al.  The application of network analysis to criminal intelligence: An assessment of the prospects , 1991 .

[4]  Gry Seland,et al.  System designer assessments of role play as a design method: a qualitative study , 2006, NordiCHI '06.

[5]  J. Frey.  The 9/11 Commission Report: Final Report of the National Commission on Terrorist attacks upon the United States , 2004 .

[6]  William Ribarsky,et al.  Science of Analytical Reasoning , 2009, Inf. Vis..

[7]  George Chin,et al.  Graph-based comparisons of scenarios in intelligence analysis , 2004, 2004 IEEE International Conference on Systems, Man and Cybernetics (IEEE Cat. No.04CH37583).

[8]  Gerhard Schmidt,et al.  Out of Scandinavia: Alternative Approaches to Software Design and System Development , 1989, Hum. Comput. Interact..

[9]  H. Sanoff.  Special issue on participatory design , 2007 .

[10]  Morten Kyng,et al.  Design at Work , 1992 .

[11]  Hsinchun Chen,et al.  Intelligence and security informatics for homeland security: information, communication, and transportation , 2004, IEEE Transactions on Intelligent Transportation Systems.

[12]  유창조.  Naturalistic Inquiry , 2022, The SAGE Encyclopedia of Research Design.

[13]  James A. Anderson,et al.  Productivity and Multi-Screen Computer Displays , 2004 .

[14]  Vicki S. Napper.  Design at work: Cooperative design of computer systems, Greenbaum, J. and Kyng, M. (Eds.). The book, Design at Work: Cooperative design of computer systems, Lawrence Erlbaum Associates, 1991, (ISBN 0-8058-611-3) is available in hardback ($49.95) and paperback ($29.95) , 1994 .

[15]  David Hakken.  Work‐Oriented Design of Computer Artifacts , 1989 .

[16]  Edward A. Lee,et al.  CONCURRENCY AND COMPUTATION: PRACTICE AND EXPERIENCE Concurrency Computat.: Pract. Exper. 2000; 00:1–7 Prepared using cpeauth.cls [Version: 2002/09/19 v2.02] Taverna: Lessons in creating , 2022 .

[17]  Pelle Ehn,et al.  Work-oriented design of computer artifacts , 1989 .

[18]  T.M. Duffy,et al.  Scenario-Based Design: Envisioning Work and Technology in System Development [Book Review] , 1996, IEEE Transactions on Professional Communication.

[19]  James A. Landay,et al.  Sketching Interfaces: Toward More Human Interface Design , 2001, Computer.

[20]  Peter C. Wright,et al.  Claims, observations and inventions: analysing the artifact , 1991, SGCH.

[21]  Morten Kyng,et al.  Creating contexts for design , 1995 .

[22]  R. L. Campbell,et al.  Artifacts as psychological theories: the case of human-computer interaction , 1989 .

[23]  James B. Bruce,et al.  Analyzing Intelligence: Origins, Obstacles, and Innovations , 2008 .

[24]  Christian Posse,et al.  Walking the Path: A New Journey to Explore and Discover Through Visual Analytics , 2006, Inf. Vis..

[25]  Jane Fulton Suri,et al.  Experience prototyping , 2000, DIS '00.