Facilitating user involvement in information system design and development with GSS: the organized crime case

Information systems design and development is increasingly addressed from a group perspective. We successfully adopted an approach called GRIPPPER to facilitate user involvement for the design and development of an information system to support the new wrry in which the Amsterdam Municipal Police Force combats organized crime. This approach emphasizes the use of a Group Support System (GSS) during the information requirements specification phase. This study has demonstrated the potential of GSS for this purpose and also revealed the possibility of extending the employment of GSS technology to the other phases of the information system development cycle.

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