Successful writing at work

This book tells you virtually everything you care to know about letter writing; resumes; interviews; sales and customer relations letters; libraries and their resources; note-taking; the differences between a summary and an abstract; preparing and using questionnaires; designing visuals; writing instructions; sales, progress, trip, and incident reports; and various types of oral reports, from telephone conversations to formal speeches. It is written for undergraduate students preparing for such careers as (I quote from the first chapter) “executive secretary, computer operator, forestry, law enforcement, dental hygienist, and nurse.” This comprehensiveness is either a strength or a drawback, depending on the use you wish to make of the book. A teacher's guide is available.